Terms of Sale

Orders

Bennett Handmade accepts all standard forms of payment, including credit card, cheque, money order and e-transfer. We must receive payment, in full or in part (depending on order size), to begin an order. Lead time commences once an order has been paid for and all details have been finalized in writing.

Lead Times

The standard lead time for batch products is 6-8 weeks, depending on the product. Lead times for custom projects may be longer and are determined on an individual basis.

Shipping & Handling

Bennett Handmade currently offers shipping via Fedex. We take responsibility for careful preparation and packing of every object that leaves our studio. Please note that shipping charges are subject to change.

We also offer local pickup at the discretion of the customer.

Limited Warranty

Bennett Handmade, Saskatoon, Canada guarantees that the purchased products are free from defects in workmanship and materials for five years for chairs and one year for tools from the products’ date of delivery. In the unlikely event your piece arrives to you in less than perfect condition, please review our Returns policy and write to us at inquiries@bennetthandmade.com immediately.

If any defects should arise during the product’s warranty period, Bennett Handmade will repair or replace the affected part or parts of the product at our discretion and expense. Repairs or replacements must fulfill all Bennett Handmade’s obligations under this warranty and exclude any right to compensation. This warranty does not cover damage or defects caused by:

External events and actions, including misuse of the product, inadequate or incorrect maintenance, or improper storage contrary to Bennett Handmade recommendations.

The usage of third-party materials on the product or changes made to the product without prior agreement with Bennett Handmade.

More intensive or abnormal use of the product than what can reasonably be expected for normal use.

Dramatic temperature or humidity variations or exposure to exceptional circumstances or conditions contrary to Bennett Handmade recommendations.

Natural variations occurring in wood and leather cannot be considered defects, and Bennett Handmade does not guarantee colour resistance, matching of colours and textures or the surface hardness of such materials.

Complaints under the warranty policy as described above must be reported in writing to Bennett Handmade (inquiries@bennetthandmade.com) within 30 days after they are discovered. Please note that our warranties are non-transferable, and cannot be extended to re-sold items.

Returns

If, for any reason, you are unsatisfied with a product you can email us at inquiries@bennetthandmade and our team will provide all of the details for initiating a return. As soon as the returned product(s) are received back to our studio in good condition you will be issued a refund minus a restocking fee equal to 15% of the purchase price.

In order to process your return as quickly as possible please clearly mark your invoice number on all boxes. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our studio within 30 days from the delivery or pick-up date.

Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that any shipping and handling charges from the original order are not able to be refunded once these services have been provided by the carrier.

We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund. Custom orders are not able to be returned or refunded.